Frequently Asked Questions
What are the check-in and check-out times at the hotel?
Check-in time is from 3:00 pm, while check-out must be done before 12:00 pm.
What is the hotel's policy regarding early arrivals and late departures?
Early check-in (from 8:00 am) and late check-out (until 6:00 pm) are subject to availability. These options have an additional cost equivalent to 50% of the nightly rate.
What is the minimum age to check into the hotel?
To make a reservation and check in at Zapadilly Tree Hotel, you must be at least 18 years old.
Which is the nearest airport?
The nearest airport is Gustavo Rojas Pinilla International Airport, located approximately 5 minutes by car from Zapadilly.
Where is the hotel located?
We are located at K5 3a-18 Av. 20 De Julio Con Américas, five minutes from the beach and five minutes from the airport by car.
Can I book multiple rooms?
Of course. You can book multiple rooms directly on our website to suit your needs. We offer ideal options for business travelers, digital nomads, groups of friends, and extended stays.
What payment methods are accepted?
We accept cash, debit, and credit cards. You can also make your payments easily and securely through our website.
What is the hotel's cancellation policy?
All reservations can be cancelled up to 7 days before arrival; after 7 days a charge equal to 100% of the total stay will be applied.
What is the weather like in the area?
The climate of San Andrés is tropical, warm and constant throughout the year, with an average temperature of about 27°C.
How can I get a quote and book a social event, corporate event, or group at the hotel?
For quotes and bookings for events or groups, please email comercial.ash@aviasolucioneshoteleras.com. Our team will be happy to help you organize your event.
